Terms of Service

1. Acceptance of Terms

By accessing and using the TruCore Labs functional-medicine analysis service, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Medical Disclaimer

IMPORTANT: TruCore Labs provides educational, AI-generated wellness insights for informational purposes only. This service is NOT a medical diagnosis and is NOT a substitute for professional medical advice, diagnosis, or treatment.

• Always consult a qualified, licensed healthcare provider before making any health decisions.
• Our AI analysis may contain errors or inaccuracies and should be treated as supplementary information only.
• Do not disregard professional medical advice based on this analysis.
• Seek immediate medical attention for any urgent health concerns.

3. Service Description

TruCore Labs uses artificial intelligence to analyze the lab reports you upload and to produce educational functional-medicine insights (markers, supplements, diet, and lifestyle guidance). The service is a supplementary tool intended to be used alongside professional healthcare guidance, not in place of it.

4. Health Data Handling

You may upload lab reports and related health information. By doing so, you grant TruCore Labs permission to process that data solely to generate your analysis and operate the service.

• Your files and analyses are stored in a private, access-controlled store and are isolated to your account by row-level security.
• Data is encrypted in transit via TLS and at rest by our storage provider.
• Your health data is processed by the sub-processors named in our Privacy Policy and is not sold.
• You may request export or deletion of your data, subject to legal requirements. See the Privacy Policy for details.

5. User Responsibilities

• Provide accurate information when using the service.
• Use the service for lawful purposes only.
• Understand that AI analysis may contain errors.
• Consult a licensed healthcare professional before acting on any recommendation.
• Only upload lab reports and health information that you are authorized to share.

6. Limitation of Liability

TruCore Labs shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the analysis service. You assume full responsibility for any actions taken based on its output.

7. Data Security

We implement industry-standard security measures to protect your health information. However, no system is fully secure, and you acknowledge the inherent risks of transmitting data electronically.

8. Modifications

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of any changes.

9. Contact

For questions about these Terms of Service, contact us at support@trucorelabs.com.